Most brands assume the fastest way to grow is by acquiring new customers. But with competition and digital advertising costs rising rapidly, throwing money at new users acquisition swiftly causes diminishing returns.

This new era of ecommerce means that companies need to start thinking more creatively about what yields the biggest return on investment - driving loyalty. 

Research shows that 72% of customers will pay more for a great service experience and 76% will stick with a brand when they feel appreciated. 

On the flipside, however, 42% say that they will not return to a brand after two bad customer experience.

In this webinar, we'll explore the ROI you can realize by transforming your contact center into a loyalty engine.

Dennis Gorya
Partner and CCO
Tidal Commerce

Dennis is a founding partner at Tidal Commerce, a digital commerce consulting and engineering agency helping enterprise-level businesses build, manage and grow their e-commerce channel. 

Erica Desai
Sr. Product Marketing Manager
Gladly

Erica Desai is a Senior Product Marketing Manager at Gladly, focusing on partnerships. She is passionate about bringing innovative retail and ecommerce solutions to market that vastly improve the customer experience.

Nick Lawson
Merchant Success Manager
Shopify

Nick is a Senior Success Manager at Shopify Plus. 

He partners with brands to build valuable relationships and sets strategies that accelerate growth.