The Unified Commerce Authority
We move beyond reactive support to proactive performance engineering. Ensure stability with 24/7 monitoring, dynamic SLAs, and data-driven roadmap optimization.
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The Growth Engine for Unified Commerce
Launch is just Day One. As the Unified Commerce Authority, we reject the "break/fix" support model. Our managed services teams act as an extension of your business, focusing on performance engineering and roadmap evolution.
We minimize downtime and reduce operational costs, allowing your internal teams to focus on innovation rather than maintenance.
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Why Tidal for
managed services?
24/7 Emergency Response (EMS)
We never sleep so you can. We provide round-the-clock monitoring and rapid incident response for critical severity issues, ensuring your digital flagship and global infrastructure remain online and transactable.
Proactive Intelligence & Monitoring
We fix issues before they impact revenue. Utilizing advanced observability tools, we monitor API latency, database health, and Core Web Vitals to detect anomalies and resolve them pre-emptively.
Strategic Roadmap Management
We co-create your future. Through Quarterly Business Reviews (QBRs), we manage your backlog, prioritize new features, and plan upgrades, ensuring your technology stack evolves alongside your business goals.
Dynamic SLAs & Ticketing
Not all tickets are equal. Our support model prioritizes Revenue Impact. We offer dynamic SLAs tailored to enterprise needs, ensuring critical checkout blockers are resolved with immediate urgency.
Unified Ecosystem Management
We manage the full commerce spectrum, from Marketplace operations and Retail POS sync to Marketing Automation flows, ensuring data integrity across your entire stack.
Performance & security management
Zero Trust, Maximum Speed. We manage the full endpoint lifecycle, conducting regular security patching, firewall hardening, and database tuning to ensure enterprise-grade compliance and speed.
