Introduction

Tidal Commerce values your privacy and is committed to protecting your personal information. This Privacy & Legal Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, engage with us, or use our services. By using our website or submitting information through it, you agree to the practices described in this Policy. If you do not agree, please discontinue using our website.

Information We Collect

We collect information to deliver and improve our services, communicate effectively, and enhance your experience. When you contact us, request a consultation, or interact with our site, we may collect personal details such as your name, company name, email address, phone number, and professional role. In addition, we automatically collect technical and analytical information including IP addresses, browser types, device identifiers, and website usage data to help us understand how visitors interact with our content and improve site performance. For clients who engage with our consulting or engineering services, we may collect specific project-related information required to deliver those solutions efficiently and securely.

How We Use Your Information

We use your information primarily to provide, manage, and enhance our digital commerce services. This includes communicating with you about inquiries or projects, scheduling strategy calls, and sending relevant updates or insights with your consent. We also use the data to analyze website performance, measure service outcomes, and comply with applicable legal or regulatory obligations. Our focus is on delivering value and personalization while maintaining the highest standards of data integrity and confidentiality. We do not sell, rent, or trade your personal information to third parties.

Data Sharing and Disclosure

We may share your information with trusted partners who assist us in operating our business—such as hosting providers, analytics services, and customer relationship management systems. These partners are contractually bound to maintain the confidentiality and security of the data they process. We may also disclose information if required by law, to respond to legal processes, or in the event of a merger, acquisition, or reorganization. In all cases, we ensure that appropriate safeguards are in place to protect your information.

Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes described in this Policy or as required by law. Once the data is no longer needed, we take appropriate steps to securely delete or anonymize it. The retention period may vary depending on the nature of the information and the purpose for which it was collected.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also withdraw your consent to receive marketing communications or request a copy of the data we hold about you. Depending on your location, you may have additional rights under data protection laws. To exercise these rights, please contact us at privacy@tidalcommerce.com
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and we will respond promptly in accordance with applicable legal requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and customize content. Cookies help us understand user preferences and improve the performance of our website. You can manage or disable cookies through your browser settings; however, doing so may limit certain website features or functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, limited access controls, and encryption where applicable. While we strive to ensure complete security, please note that no internet-based system can guarantee absolute protection.