Thank you for subscribing to the Arcana App by Tidal Commerce. Safeguarding your personal information and respecting your privacy rights are paramount to us. Should you have questions regarding this privacy notice or how we handle your personal data, don’t hesitate to reach out to us at helpdesk@arcanaapps.ca.
Privacy Policy Questions:
- What information do we collect through Shopify’s APIs ?
Through Shopify’s APIs, we gather customer order details in real-time to execute necessary actions. However, it’s important to note that once the order is processed, we do not retain this information. We do not maintain a copy of any customer details.
- What information do we collect directly from you?
The only information we retain for our records is the installation/uninstallation date of our application. We obtain customer or order information on-the-fly, but we do not store it on our end.
- What information do we collect directly from your customers?
We do not retain any information about your customers on our end. While we retrieve information about orders in real-time to provide our services, we do not store this data. Additionally, we do not utilize cookies or other tracking technologies on their devices, nor do we log information related to how customers visit or navigate specific stores.
- How do we use the information we collect?
With the exception of your store name and the installation/uninstallation dates of our app, which we retain for our records, we do not store any other information. This limited data allows us to maintain a customer database and potentially reconnect with you for future sales endeavors.
- How do we keep your information safe?
We safeguard your information by storing it on databases on our secure cloud servers.
- For how long do we store or retain the data that we collect?
We retain your information for as long as it’s necessary to achieve the objectives stated in this privacy notice, unless legal requirements dictate otherwise.
In summary, our goal is to safeguard your personal data using a combination of organizational and technical security measures.
- How can you contact us if you have questions related to your data?
If you have questions for us, you may contact our helpdesk support by email at helpdesk@arcanaapps.ca or by post to:
Tidal Commerce
30 Via Renzo Dr Unit 4,
Richmond Hill, ON L4S 0B8
Phone: +1 (647) 243-2500
- Do we update our privacy policies?
Yes, we regularly update our policies to ensure compliance with applicable laws and regulations.
