The ROI Webinars
Proven growth strategies
and solutions for commerce
Discover how exceptional customer service can amplify profit.
Customers form opinions about brands based on the sum of all interactions and decide whether or not to keep engaging. Your customer service is the key to unlocking higher conversions and increased loyalty. Join us at our ROI webinar to discover how to elevate this vital business aspect from a cost center to a significant profit generator.
We will delve into the art of optimizing customer journeys, avoiding service mishaps, and engaging customers even before they land on your website.
Learn how to provide a personalized shopping experience that turns casual visitors into loyal customers, significantly boosting your conversion rates.
Studies show that 94% of consumers remain loyal to brands that offer superior customer service. Imagine the impact on your bottom line when you master this potential!
Sign up for our ROI webinar today and embark on a transformative journey toward retail success with exceptional customer service.
Presenters
Dennis Gorya
CEO, Founder
Tidal Commerce
Dennis is the founder, CEO, and partner at Tidal Commerce, an outcome-focused eCommerce consulting and engineering firm.
Dennis helps merchants build and manage their digital store infrastructure, optimize customer experience, and convert traffic to sales more efficiently.
Rohan Kapoor
Sr. Platform Partnership Manager
Gorgias
Rohan manages strategic partnerships for Platforms and Agencies at Gorgias, the #1 help desk for eCommerce.
He is passionate about helping merchants scale and boost revenue by streamlining customer support and enhancing customer satisfaction.
Here's what you will learn from this ROI webinar.
- How to transform customer service from a cost center to a profit center.
- How to create operational efficiencies using automation and machine learning integrations.
- How to optimize customer journeys for increased loyalty and conversions.
- How to engage customers effectively across multiple platforms - email, chat, phone, SMS, and social media.
- The techniques to provide a personalized shopping experience that converts visitors into loyal customers.
