Thank you for subscribing to the Arcana App by Tidal Commerce. Safeguarding your personal information and respecting your privacy rights are paramount to us. Should you have questions regarding this privacy notice or how we handle your personal data, don’t hesitate to reach out to us at

Privacy Policy Questions:

  1. What information do we collect through Shopify’s APIs ?

Through Shopify’s APIs, we gather customer order details in real-time to execute necessary actions. However, it’s important to note that once the order is processed, we do not retain this information. We do not maintain a copy of any customer details.

The only information we retain for our records is the installation/uninstallation date of our application. We obtain customer or order information on-the-fly, but we do not store it on our end.

We do not retain any information about your customers on our end. While we retrieve information about orders in real-time to provide our services, we do not store this data. Additionally, we do not utilize cookies or other tracking technologies on their devices, nor do we log information related to how customers visit or navigate specific stores.

With the exception of your store name and the installation/uninstallation dates of our app, which we retain for our records, we do not store any other information. This limited data allows us to maintain a customer database and potentially reconnect with you for future sales endeavors.

We safeguard your information by storing it on databases on our secure cloud servers.

We retain your information for as long as it’s necessary to achieve the objectives stated in this privacy notice, unless legal requirements dictate otherwise.

In summary, our goal is to safeguard your personal data using a combination of organizational and technical security measures.

If you have questions for us, you may contact our helpdesk support by email at or by post to:

Tidal Commerce

30 Via Renzo Dr Unit 4,

Richmond Hill, ON L4S 0B8

Phone: +1 (647) 243-2500

Yes, we regularly update our policies to ensure compliance with applicable laws and regulations.


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