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Tidal 400

Careers

Join our team and help us create value for our growing list of clients.

We are always looking for the best talent.

If you are an expert in any of the following areas, please connect with us.

ENTERPRISE TECHNOLOGY SALES EXECUTIVE
FULL STACK DEVELOPER
BUSINESS AND SOLUTIONS ANALYST
ACCOUNT EXECUTIVE
CUSTOMER SUCCESS/ACCOUNT MANAGER
INTERMEDIATE FRONT-END DEVELOPER
SENIOR/LEAD FULL STACK DEVELOPER
TECHNICAL LEAD (DEVELOPER - SFCC/SHOPIFY/OTHER)
MANAGEMENT CONSULTING ASSOCIATE
PRODUCT MANAGER
PROJECT MANAGER
SERVICE DISPATCHER / TECHNICAL MANAGER
SOLUTIONS ARCHITECT

Be the tide.

Tidal Commerce is a fast-growing, outcome-focused eCommerce engineering firm with an exceptionally talented in-house team and a portfolio of notable clients across Canada and the United States. 

Tidal is an elite Shopify Plus partner and one of the few Headless/Composable Commerce experts. We don’t just build online stores; we also consult and manage our client’s digital commerce infrastructure so they can focus on growing their business. 

Tidal is part of Umbrella Incorporated, which provides our team with opportunities to grow and learn about various topics spanning technology and commerce in every industry.

The family that eats together stays together. Peter Drucker famously said, “Culture eats strategy for breakfast.” Every morning we have breakfast together, and before breakfast is through, we are caught up and done with our day’s plans. So, while our collective weight is rising (some of us are really good cooks), our sense of family and camaraderie is too. 

We also play together. Some of us are Badminton, Basketball, Chess, League of Legends and Fortnite (Office) and Planking Champions. 

Tidal’s ‘eat-play-work’ culture has become a magnet for attracting and retaining peak talent.

Our clients enjoy working with a happy, enthusiastic, collaborative, diverse, and talented team. We are a young and young-at-heart team that loves to help our clients grow their e-commerce revenues and have a little fun along the way. And our clients love us for that. 

We operate by the following principles:

  • Strive to be trusted advisors.
  • Understand the problem before solving it.
  • Seek transformational solutions.
  • Deliver measurable value that exceeds expectations.
  • Think from the client’s point of view.
  • Always plan but be flexible and adaptable.
  • Collaborate to enhance the solution.
 
Work with the tide.

Work with the Tide.

Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2B and B2C businesses, offering comprehensive solutions from ideation to implementation and management.

Headquartered in Toronto, with clients across North America, Tidal is a recognized expert in Headless and Composable technologies.

Tidal is a Shopify Plus partner with a curated ecosystem of technology partners helping merchants build and manage their digital store infrastructure, optimize customer experience, and convert traffic to sales more efficiently.

Tidal’s Services include eCommerce Consulting Services (eCS), eCommerce Development Services (EDS) and eCommerce Managed Services (eMS) and eCommerce Team Augmentation (eTA)

As an SBU of Umbrella Inc., a technology-led consulting firm integrating diverse expertise across five key domains: strategy, finance, operations, marketing, and technology, Tidal can provide end-to-end commerce services.

Tidal is a Shopify Plus Partner Agency

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Copyright © 2024 Tidal Commerce. All Rights Reserved.

Ready for a dynamic, high-energy sales career in enterprise tech? We seek a motivated Enterprise Technology Sales Executive to join the Tidal team. You’ll help us bolster growth by turning prospects into our biggest fans while working within an innovative, rapidly expanding sector.

Key Responsibilities:

Sales Prospecting: Uncover potential customers and cultivate leads, using your knack for networking and identifying business opportunities.

Client Relations: Deeply understand customer needs and offer our tailored products and services to maximize their value.

Presentations: Leverage your persuasive skills to deliver engaging presentations that win new business.

Market Research: Keep your finger on the pulse of industry trends and competitive opportunities, driving our sales strategy forward.

Scoping: Collaborate with our project managers, technical consultants and developers to align customer needs with our capabilities, creating impactful proposals.

Negotiating: Lead negotiations confidently, balancing benefits for all parties and optimizing deal profitability.

Teamwork: Share best practices and work synergistically with our sales team to exceed ambitious revenue targets.

Product Mastery: Become a trusted expert on the Shopify Plus platform and its ecosystem, instilling client trust and demonstrating their unique value.

Preferred Skills & Experience:

  • Experienced in sales and business development within enterprise tech.
  • Excels at building relationships at all levels.
  • Consistently exceeds sales quotas in high-pressure environments.
  • Exceptional presenter and negotiator, particularly with complex, high-value deals.
  • Insightful market observer, capable of turning data into strategies.
  • Capable of understanding project requirements and aligning them with our offerings.
  • Proactive, self-motivated, and keen on industry advancements.
  • Collaborative team player who contributes to shared goals.
  • Bachelor’s degree in a relevant field is preferred.

Compensation: 

$75,000 Base + Commissions + Healthcare


Step up to this dynamic role where your ambitious spirit will significantly impact our trajectory. If you’re passionate about driving sales and thrive in a challenge, we can’t wait to see what you bring to Tidal’s vibrant, team-focused culture. Get ready to make waves in the enterprise tech world!

Apply Now!

Role And Responsibilities:

  • Design, program, and deliver customer-facing web applications using a variety of programming languages and development platforms from inception to final delivery
  • Translate the UI/UX wireframe to visual elements
  • Build reusable code and libraries for future use
    Implement APIs and services to power the web application
  • Build REST-style APIs
  • Integrate the back-end and front-end aspects of the web application
  • Implement security and data protection
  • Learn, modify, troubleshoot and support
  • 1 – 2 years technical experience
  • Background in STEM or equivalent experiences
  • Detail-oriented, customer-centric, and collaborative
  • Experienced using Shopify platform
  • Proficient in HTML, CSS, JavaScript, jQuery
    Shopify Liquid, email HTML template
    WordPress, Advanced Custom Fields
  • Experienced working with web submission forms, Email SMTP
    Also, a Plus: Storefront API, React Framework, Storybook.js, Ruby on Rails, Knowledge in HTTP protocol and ability to utilize API calls, a good understanding of blockchain
  • Some experience in working/integrating Shopify and external APIs
  • Strategic and analytical thinking skills with an excellent problem-solving capacity
    Strong organizational skills and ability to manage multiple priorities
  • Effective decision making in developing processes and systems that are consistent with business objectives
  • Ability to develop complex data and data flow models
  • Excellent communication skills (oral and written); highly skilled in communicating in a clear, concise, and precise manner

Job Type: Full-time

Salary: $65,000.00-$70,000.00 per year

BUSINESS AND SOLUTIONS ANALYST

Key Responsibilities:

  • Pre-sales meetings with sales lead and sales manager to scope out and estimate the opportunity (projects and managed services)
    • Ensure that estimates are accurate and provided in a timely manner
    • Work with the sales lead as a sales engineer to answer technical questions of customers that pertain to platforms, or applications that we have profiled/partnered with
  • Working with Senior consultants to execute end to end consulting projects with the support of the team
  • RFP scoping, estimations and coordination with client RFP teams and external vendors (outsourced teams) to ensure that all details are gathered in time, with accuracy and presented to sales lead and sales manager in a way that is helpful to complete the RFP and put our best foot forward
    • Lead the Q&A calls with clients
    • Follow up on email with clients and outsourced vendors/taking lead in coordinating
    • Advising internal team regarding the technology selection and level of effort estimates
  • Collaborating with PMO to hand-off all project details when appropriate to get them up to speed & allocate the resources to get the project started
    • Ensure that the kick-off is successful and efficient – no delays and confusion of what we are doing, who is doing what, and the expected timelines
  • Supporting Managed services Account managers with technical questions pertaining to existing Managed services clients
    • Messages on chat, quick meetings with the Account managers to provide input, jump on a call with their clients when needed to provide support in gathering information and providing input on the call itself if appropriate)

Preferred Skills and Experience:

  • Equivalent work experience which can be complemented with post-secondary education in computer science or equivalent program
  • Experience working with a fast-paced, Agile-driven kanban development team
  • Prior experience in technical roles such as being a developer are preferred
  • Prior experience in roles that have project management are preferred
  • Bachelor’s degree in business administration, finance, or related field
  • Strong problem-solving and management skills
  • Excellent communication and analytical skills
  • Technical writing
  • Experience in project management
  • Working knowledge of SQL, relational databases, and basic computer science
  • Proficiency in Microsoft Excel  and other
  • Data visualization and data analysis experience not required but preferred
  • Experience with project management tools such as Jira, Trello, and Confluence

ACCOUNT EXECUTIVE

Ready for a dynamic, high-energy sales career in enterprise tech? We seek a motivated Enterprise Business Development Representative to join the Tidal team. You’ll help us bolster growth by turning prospects into our biggest fans while working within an innovative, rapidly expanding sector.


Key Responsibilities:

Sales Prospecting: Uncover potential customers and cultivate leads, using your knack for networking and identifying business opportunities.

Client Relations: Deeply understand customer needs and offer our tailored products and services to maximize their value.

Presentations: Leverage your persuasive skills to deliver engaging presentations that win new business.

Market Research: Keep your finger on the pulse of industry trends and competitive opportunities, driving our sales strategy forward.

Scoping: Collaborate with our project managers, technical consultants and developers to align customer needs with our capabilities, creating impactful proposals.

Negotiating: Lead negotiations confidently, balancing benefits for all parties and optimizing deal profitability.

Teamwork: Share best practices and work synergistically with our sales team to exceed ambitious revenue targets.

Product Mastery: Become a trusted expert on the Shopify Plus platform and its ecosystem, instilling client trust and demonstrating their unique value.


Preferred Skills & Experience:

  • Experienced in sales and business development within enterprise tech.
  • Excels at building relationships at all levels.
  • Consistently exceeds sales quotas in high-pressure environments.
  • Exceptional presenter and negotiator, particularly with complex, high-value deals.
  • Insightful market observer, capable of turning data into strategies.
  • Capable of understanding project requirements and aligning them with our offerings.
  • Proactive, self-motivated, and keen on industry advancements.
  • Collaborative team player who contributes to shared goals.
  • Bachelor’s degree in a relevant field is preferred.


Step up to this dynamic role where your ambitious spirit will significantly impact our trajectory. If you’re passionate about driving sales and thrive in a challenge, we can’t wait to see what you bring to Tidal’s vibrant, team-focused culture. Get ready to make waves in the enterprise tech world!


Apply now!

CUSTOMER SUCCESS/ACCOUNT MANAGER

Ready for a fast paced, challenging but rewarding role? We seek a motivated individual to join the Tidal team. You’ll help us deliver on some amazing work for our expanding client list and grow your skills in a collaborative and supportive environment.


Key Responsibilities:

  • Build and maintain successful client relationships by removing bottlenecks between client and internal marketing team, proactively lead clients through activation points helping clients achieve results fast.
  • Understand where the client is and where they want to be right when they join, then create an implementation pathway that helps them get to and past their initial goals. We are looking for leaders, not order takers, question answer-ers, or glorified support specialists.
  • Be the sole “go to for everything” person for clients.
  • Create as many “buckets” and implementation pathways as needed that would effectively define customer journeys our clients commonly fall into (even if we deliver the same service to several clients, there could be certain activation points that will be different depending on what the client is trying to achieve).
  • Hold clients and internal marketing team accountable for executing that plan on set due dates (challenging them when they deviate from that established plan).
  • Diagnose what new current constraints are for each client once the initially agreed results have been delivered and what their future constraints might be.
  • Aligning and collaborating with our internal sales and delivery teams to deliver best in class services to our clients
  • Be able to present and sell service upgrades to new and existing clients in response to their growth challenges alongside an Account Executive to support if needed
  • Assist in the development of and participation in promoting our offerings across the business with managed services clients
  • Support on additional projects as required – such as scoping out a new project in collaboration with projects team and seeing the process through to a sale
  • Onboarding: Assist new customers in getting started with the Control Tower product, including
    product demonstrations and initial setup guidance.
  • Training and Education: Provide training sessions and resources to help customers maximize the value of the software.


Preferred Skills & Experience:

  • Passion for ecommerce growth marketing with a minimum of three years’ experience in the field.
  • Client-facing experience, especially with Exec-level stakeholders – as a Customer Success Manager, Account Manager, Client Services or Business Development Manager.
  • Experience as an entrepreneur, growth lead, marketing lead, or CMO would also be considered as valid qualification for this position, with a track record of successfully driving business growth and transformation.
  • Be able to demonstrate experience in building consistently productive relationships.
  • The ability to remain optimistic, pragmatic and effective under pressure.
  • Strong experience of key stakeholder management.
  • Ability to identify and act on growth opportunities for clients’ businesses
  • A creative outlook with the ability to achieve the full potential from projects, keeping abreast of and utilizing new industry developments and technology.
  • Self-motivated, action-oriented and ambitious with a positive “can-do” attitude
  • A keen interest in all things social and an avid follower of relevant news & trends
  • Experience in working with a ticketing system such as Jira is a plus

INTERMEDIATE FRONT-END DEVELOPER

Ready for a fast paced, challenging but rewarding role? We seek a motivated Intermediate Frontend Developer to join the Tidal Team. You will help us deliver on some amazing work for our expanding client list and grow your skills in a collaborative and supportive environment.

 

Key Responsibilities:

  • Work collaboratively with our Account Managers to build solutions that solve problems and deliver value to our Managed Services clients
  • Support with and at time lead the design, build, and maintain front-ends that scale for high traffic
  • Work with the team to drive architectural design decisions for client sites
  • Actively participate in code reviews and provide constructive, meaningful feedback to your peers
  • Work in a fast-paced, collaborative environment touching on all phases of the Agile development lifecycle
  • Own your work from concept to production
  • Debug production issues across services and layers of the technical stack
 

Preferred Skills & Experience:

  • Equivalent work experience which can be complemented with post-secondary education in computer science or equivalent program
  • 3+ years of experience working as a front-end developer with a solid understanding of software delivery processes
  • Experience with creating and driving architectural design decisions
  • Experience writing production-ready code with testability, maintainability, security, and scalability in mind
  • Ability to recognize opportunities to optimize practices within your team’s SDLC
  • Desire to work in a collaborative team environment with multiple different disciplines, a keen ability to work with back-end developers to build out full features
  • Experience in React, JavaScript, ES6, TypeScript, SCSS, LESS and a keen interest in the developing world of the front-end
  • Understanding of front-end Build/Bundle Systems such as Webpack or RollupsJS
  • Experience with front-end testing frameworks such as JEST and CodeceptJS
  • Understanding of key important accessibility requirements
  • Experience in best practices for security within the front-end, such as CSP
  • Deep understanding of debugging tools for the front-end
  • Experience with or interest in CI, and CD
  • Understanding of API design and development (REST or GraphQL)
  • Experience working with a fast-paced, Agile-driven kanban development team
  • Some experience working with Docker, Kubernetes, GCP, MySQL, Postgres, Concourse, Jenkins or other cloud platforms is an asset

SENIOR/LEAD FULL STACK DEVELOPER

Ready for a fast paced, challenging but rewarding role? We seek a motivated Senior/Lead Full stack Developer to join the Tidal Team. You will help us deliver on some amazing work for our expanding client list and grow your skills in a collaborative and supportive environment.

 

 

Key Responsibilities:

  • Lead other developers in creating and implementing project work
  • Prioritize and estimate work to be done alongside designers and Engagement Manager to ensure projects are delivered on time and on budget. Be transparent about progress
  • Proactively update stakeholders on project progress and decision-making rationale
  • Document and diagram designs to communicate with project stakeholders and clients
  • Communicate effectively with clients to gather requirements, provide project updates, and address any concerns or questions.
  • Write clean, efficient, and well-documented code, adhering to best practices and coding standards.
  • Participate in code reviews and provide constructive feedback to ensure code quality and consistency across the team.
 

Preferred Skills & Experience:

  • 8+ years of industry experience as a full-stack JavaScript developer, both front-end and back-end
  • Industry experience in eCommerce or retail POS/OMS systems technology
  • Solid knowledge of modern web technologies and techniques such as HTML, CSS, JavaScript, React.js, Graphql, Next.js, Node.js, Chakra UI, React Query and TypeScript
  • Knowledge of the intricacies of working mobile versus desktop
  • Good interpersonal and client-facing skills, with the ability to communicate effectively and professionally with clients.

TECHNICAL LEAD (DEVELOPER – SFCC/SHOPIFY/OTHER)

Ready for a fast-paced, challenging, but rewarding role? We seek a motivated technical lead to join the Tidal team. You’ll help us deliver fantastic work for our expanding client list and grow your skills in a collaborative and supportive environment.


Key Responsibilities:

  • Lead other developers in creating and implementing project work
  • Prioritize and estimate work to be done alongside designers and Engagement Manager to ensure projects are delivered on time and on budget. Be transparent about progress
  • Proactively update stakeholders on project progress and decision-making rationale
  • Document and diagram designs to communicate with project stakeholders and clients
  • Communicate effectively with clients to gather requirements, provide project updates, and address any concerns or questions.
  • Write clean, efficient, and well-documented code, adhering to best practices and coding standards.
  • Participate in code reviews and provide constructive feedback to ensure code quality and consistency across the team.

Preferred Skills & Experience:

  • 8+ years of industry experience as a full-stack JavaScript developer, both front-end and back-end
  • Industry experience in eCommerce or retail POS/OMS systems technology
  • Solid knowledge of modern web technologies and techniques such as HTML, CSS, JavaScript, React.js, Graphql, Next.js, Node.js, Chakra UI, React Query and TypeScript
  • Knowledge of the intricacies of working mobile versus desktop
  • Good interpersonal and client-facing skills, with the ability to communicate effectively and professionally with clients.

MANAGEMENT CONSULTING ASSOCIATE

Tidal Commerce is a rapidly expanding tech consulting agency, specializing in E-Commerce. Our unique approach dives deep into the intricacies of online retail and digital commerce. While we are grounded in technology, our solutions go beyond, offering a comprehensive strategy that merges technology, business operations, and customer experience. Our management consulting service line is central to our mission, spearheading project discovery, translating it into actionable insights, and guiding the rigorous implementation process. As a part of our team, you’ll be at the cutting edge of E-Commerce innovations, playing a crucial role in defining the digital business landscape. We collaborate with a diverse range of clients, from established Fortune 500 firms to emerging startups, providing a rich spectrum of industry exposure.

Role Overview:

We are seeking a Management Consulting Associate with experience in major management consulting firms or an MBA from a renowned program to join our dynamic management consulting team. This position offers the opportunity to work closely with Fortune 500 clients, diving deep into their unique challenges, and crafting bespoke solutions. You will be a part of a team that directly reports to the practice leader, an ex-McKinsey consultant, ensuring that our projects are executed with the same rigor and precision as at top-tier consulting firms.

Key Responsibilities:

  • Collaborate with cross-functional teams to define, design, and specify project requirements
  • Conduct detailed analysis to determine project scope and deliverables
  • Develop process documentation to support business processes
  • Lead and facilitate meetings and workshops with both technical and non-technical stakeholders
  • Assist in the design of system architecture, workflows, and user interfaces
  • Monitor project progress, ensuring timely delivery and quality standards
  • Continuously liaise with clients to ensure their needs and expectations are met and/or exceeded
  • Provide insights and recommendations based on data analytics

Preferred Skills & Experience:

  • Bachelor’s degree in Business, IT / Software Engineering, or a related field
  • Either 1-2 years of experience at a major consulting firm or an MBA from a well-known program
  • Strong analytical, problem-solving, and organizational skills
  • Ability to work independently and collaboratively
  • Excellent communication skills with a keen ability to translate complex concepts into understandable terms
  • Familiarity with PowerPoint and Excel is a must, and experience with tools like Miro and Jira is a plus
 

Expectations:

  • This position can be structured as a full-time contract role or as a full-time hire.
  • While it’s preferred for you to work in person at our Richmond Hill, Ontario office (located in the Greater Toronto area) 3-4 times a week, this is not mandatory and can be discussed based on individual circumstances.

PRODUCT MANAGER

Ready for a fast paced, challenging but rewarding product management? We seek a motivated product manager to join the Tidal team. You’ll help us deliver on some amazing work for our expanding client list and grow your skills in a collaborative and supportive environment.


Key Responsibilities:

The Product Manager is responsible for both product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products. It also includes working with sales, marketing and support to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product and marketing efforts support the company’s overall strategy and goals.

  • Define the product strategy and roadmap
  • Deliver MRDs and PRDs with prioritized features and corresponding justification
  • Work with external third parties to assess partnerships and licensing opportunities
  • Be an expert with respect to the competition
  • Develop the core positioning and messaging for the product
  • Perform product demos to customers
  • Set pricing to meet revenue and profitability goals
  • Deliver a monthly revenue forecast
  • Develop sales tools and collateral
  • Propose an overall budget to ensure success
  • Brief and train the sales force at quarterly sales meetings

Preferred Skills & Experience:

  • Minimum of 8 years experience in mixed tech roles such as project management, development
  • Demonstrated success defining and launching excellent products
  • Excellent written and verbal communication skills
  • Bachelor’s degree (MBA preferred)
  • Technical background, with experience in ecommerce
  • Excellent teamwork skills
  • Proven ability to influence cross-functional teams without formal authority
  • Must be able to travel out of the country
  • Examples and at least one sample of an effective document delivered in the past

PROJECT MANAGER

Ready for a fast paced, challenging but rewarding role? We seek a motivated project manager to join the Tidal team. You’ll help us deliver on some amazing work for our expanding client list and grow your skills in a collaborative and supportive environment.


Key Responsibilities:

As our project manager, your job will be to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for everything involving a project’s organization and timeline.

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to track progress
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs
  • Measure project performance using appropriate systems, tools and techniques.
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
 

Preferred Skills & Experience:

  • Minimum of 5 years experience
  • Great educational background, preferably in the fields of computer science or engineering for technical project managers
  • Proven working experience as a project administrator in the information technology sector
  • Solid technical background, with understanding or hands-on experience in software development and web technologies
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills, including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office
  • PMP / PRINCE II certification is a plus

SERVICE DISPATCHER / TECHNICAL MANAGER

Key Responsibilities:

This role is a hybrid between being a service dispatcher and a technical lead that specializes in e-commerce. As a service dispatcher, you will be given the authority to assign and unassign tickets, escalate them, and shift around the engineers’ schedules to stay on top of ticket statuses. You will also follow up with clients, other staff members, and vendors as necessary. Your specialized programming knowledge will enable you to sit in between developers and account managers to provide structure to their workflows.

  • Assigning and updating service ticket priority levels based on company standards and client feedback.
  • Working collaboratively with clients, support staff and management to avoid scheduling issues.
  • Tracking and monitoring staff location and availability.
  • Scheduling service tickets.
  • Maximizing schedule efficiency and effectiveness of technical support staff.
  • Checking on the status of tickets within the framework of the help desk system.
  • Escalating client complaints to the CTO
  • Ensuring the assignment of the right resources.
  • Monitoring resource schedules to ensure a prompt response for service requests.
  • Enforcing the right procedures and making sure the system is running efficiently.
  • Reviewing and prioritizing outstanding support requests.
  • Utilizing technical support resources.
    Ensuring there are correct notes, categories and statuses for tickets.
  • Escalating to senior technicians or management any tickets that cannot be solved.
  • Supervising all tickets on the service desk.
  • Controlling the process of receiving, assigning and completing tickets.
  • Staying updated on the progress of resolving the tickets and keeping the number of open tickets as low as possible.
  • Ensuring ticket resolution checklists are being followed. 
  • Holding technicians accountable to the company standards.
  • Pre-processing service requests as they arrive through email, text, phone or chat.
  • Ensuring prompt time entry on service requests.
  • Ensuring fast turnaround of client requests.
  • Working in a team and communicating effectively.
  • Maintaining inventory of clients’ systems.
  • Assisting with administrative tasks as needed.

Preferred Skills & Experience:

  • Minimum of 8 years experience in mixed tech roles such as project management, development
  • Demonstrated success defining and launching excellent products
  • Excellent written and verbal communication skills
  • Bachelor’s degree
  • Technical background, with experience in e-commerce
  • Excellent teamwork skills
  • Proven ability to influence cross-functional teams without formal authority
  • Examples and at least one sample of an effective document delivered in the past

SOLUTIONS ARCHITECT

Ready for a fast paced, challenging but rewarding Development role? We seek a motivated Solutions Architect to join the Tidal team. You’ll help us deliver on some amazing work for our expanding client list and grow your skills in a collaborative and supportive environment.

Key Responsibilities:

  • Conduct workshops with customers to deep dive into micro-services (like Inventory, Availability, Commits, Order Services and Order Fulfillment) and help define the scope of the customer implementation projects)
  • Design and configure Commerce micro-services (like Inventory, Availability, Commits, Order Services and Order Fulfillment) for eCommerce and omni-channel order management requirements
  • Document the solution design of Commerce micro-services for customer’s implementation projects
  • Design and develop integrations between Commerce micro-services and customer’s eCommerce and order management systems using best practices of package implementation for various ERP systems, POS, OMS, etc
  • Develop extensions in Commerce micro-services as per the designed solutions for customers using Java, REST services, XML, JSON, SQL, JMS etc.
  • Configure, design and develop extensions in order management products Management System for customers to meet their omni-channel order management and fulfillment requirements
  • Assist customer teams in conducting their end-to-end test, performance test and user acceptance test of Commerce micro-services based solutions
  • Troubleshoot and replicate issues faced by customers in Commerce micro-services
  • Provide immediate workarounds or fix bugs in Commerce micro-services based solutions
  • Support deployment of Commerce micro-services in production environments, identify issues and provide workaround / fixes as needed during deployment/go-live
  • Provide support of the live solution during hyper-care period
  • Provide knowledge transition of the solution implemented to key customer teams
  • Communicate business cases to product management and product development teams regarding customer specific needs related to product functionality and enhancements
  • Automation testing, environment Startup, and data-loading activities.
  • Conduct integration discussions and interface mapping sessions with Customer teams.
  • Leading cross-functional teams of experts to help customers design, plan, implement, and govern cloud strategies, combining technical vision and business insight.
  • Developing various data strategies based on cloud and open-source technology.
  • Work collaboratively with other architects and developers in the team through the execution of the project.
  • Help assist with performance tuning the SaaS environment to handle peak hour load.
  • Offers mentorship and product-level leadership to the broader Customer Success team.
  • Participates in core product discussions to ensure Customer Success is represented, providing input on the roadmap and other cross-functional discussions and initiatives.
  • Interacts directly with internal product teams to develop a strong relationship and a clear understanding of our solutions, cloud offerings, and support processes.
  • Support architecture and designing of application delivery automation and implementing tools/platforms to support rapid delivery via CI/CD pipelines and GitOps.
  • Travel to various, unanticipated client sites throughout Canada.
 

Preferred Skills & Experience:

  • Bachelor’s or foreign equivalent degree in Computer Science, Computer Engineering, Information Technology, or related field followed by 8 years of progressive experience with implementation of an Order Management System, including retail, eCommerce, and omni-channel order management, developing and implementing software using Java, JSON, REST Services, SQL, JMS, XML, XSD, Oracle or DB2 database technology, and SOAP Webservices
  • In lieu of a Bachelor’s degree followed by 8 years of progressive experience, employer will accept a Master’s or foreign equivalent degree in the fields stated above and 5 years of experience in the skill sets stated above.

Terrific!

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