Driving Growth from the Contact Center: How to Turn Customer Service into a Loyalty Engine.
Most brands assume the fastest way to grow is by acquiring new customers. But with competition and digital advertising costs rising rapidly, throwing money at new user acquisition swiftly causes diminishing returns.
This new era of e-commerce means that companies need to start thinking more creatively about what yields the biggest return on investment – driving loyalty.
Research shows that 72% of customers will pay more for a great service experience and 76% will stick with a brand when they feel appreciated.
On the flip side, however, 42% say that they will not return to a brand after two bad customer experiences.
Here’s what you will learn from this ROI webinar recording.
- Why traditional customer service platforms are costing you customers.
- How to deliver customer service that drives loyalty, maximizes lifetime value and turns customers into advocates.
- How new technology platforms help B2C brands transform their customer service to be human-centred.
Make customer service a profit center. Learn how to drive growth from your contact center.
- Recorded on: Tuesday, June 28, 2022, @ 1 pm EST.
- Duration 47 Minutes
We hope you find this webinar useful.
Please reach out for a free consultation to learn how you can drive growth and revenue from your contact center.