The ROI Webinars
Proven growth strategies
and solutions for commerce
Driving Growth from the Contact Center: How to Turn Customer Service into a Loyalty Engine.
Most brands assume the fastest way to grow is by acquiring new customers. But with competition and digital advertising costs rising rapidly, throwing money at new users acquisition swiftly causes diminishing returns.
This new era of ecommerce means that companies need to start thinking more creatively about what yields the biggest return on investment – driving loyalty.
Research shows that 72% of customers will pay more for a great service experience and 76% will stick with a brand when they feel appreciated.
On the flipside, however, 42% say that they will not return to a brand after two bad customer experience.
In this webinar, we’ll explore the ROI you can realize by transforming your contact center into a loyalty engine.
Here's what you will learn from this ROI webinar.
- Why traditional customer service platforms are costing you customers.
- How to deliver customer service that drives loyalty, maximizes lifetime value and turns customers into advocates.
- How new technology platfroms help B2C brands transform their customer service to be human centered.
Presenters
Dennis Gorya
Partner and CCO
Tidal Commerce
Dennis is a founding partner at Tidal Commerce, a digital commerce consulting and engineering agency helping enterprise-level businesses build, manage and grow their e-commerce channel.
Erica Desai
Sr. Product Marketing Manager
Gladly
Erica Desai is a Senior Product Marketing Manager at Gladly, focusing on partnerships. She is passionate about bringing innovative retail and ecommerce solutions to market that vastly improve the customer experience.
Nick Lawson
Merchant Success Manager
Shopify
Nick is a Senior Success Manager
at Shopify Plus.
He partners with brands to build valuable relationships and sets strategies that accelerate growth.
