Discover how exceptional customer service can amplify profit. Customers form opinions about brands based on the sum of all interactions and decide whether or not
Convert returns and order tracking to upsell opportunities. The post-purchase experience is often an afterthought for many D2C brands and is generally considered a cost
Unlock up to 30% Growth Online with Proven Return Management Strategies. Online returns are notoriously difficult to manage. Processing your online returns manually or with
While the pandemic acted as a catalyst to e-commerce sales beginning in 2020—providing strong tailwinds—you’re not alone if your brand is feeling a ‘levelling out’ of that initial demand.
Driving Growth from the Contact Center: How to Turn Customer Service into a Loyalty Engine. Most brands assume the fastest way to grow is by
Driving online revenue with SMS. A marketer’s job has become more challenging as consumers get harder to reach every day. Competition has gotten more
Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2B and B2C businesses, offering comprehensive solutions from ideation to implementation and management.
Headquartered in Toronto, with clients across North America, Tidal is a Shopify Plus Partner and a recognized expert in Headless and Composable technologies.
As an SBU of Umbrella Inc., a technology-led consulting firm integrating diverse expertise across five key domains: strategy, finance, operations, marketing, and technology, Tidal can provide end-to-end commerce services.
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