Turn Post-Purchase Costs Centers Into Revenue Channels

Convert returns and order tracking to upsell opportunities.

The post-purchase experience is often an afterthought for many D2C brands and is generally considered a cost center. Between fulfillment, shipping, returns, and shipping-related support tickets, it’s understandable that brands feel this way. However, what if you could turn this cost center into a revenue channel that delights your customers instead of frustrating them? What if you could turn returns into exchanges and order tracking into a cross-sell and up-sell driver? This webinar will focus on showing you how to do just that.

15% of the average Shopify merchant’s web traffic hits the order tracking page. So if you send customers to UPS or FedEx for tracking, you’re giving away 15% of your overall traffic. We’ll show you how to recapture those lost customers and turn the tracking experience into a revenue-driving channel.

What happens when your customer buys the wrong item or is dissatisfied with their purchase? We’ll walk through how to turn returns into retained revenue through proven tactics that incentivize exchanges and build brand loyalty.

Here’s what you will learn from this webinar video:

• How to recapture 15% of your web traffic
• How to cut your CX burden in half
• How to save revenue by turning returns into exchanges
• How to drive revenue through transactional messaging

Learn how to convert returns to maximize your brand’s revenue potential by enhancing the post purchase experience.

Recorded on: Wednesday, April 26, 2023, @ 2 noon (EST).

Duration: 42 minutes

We hope you find this webinar useful.

Please reach out for a free consultation to learn how you can drive growth and revenue from your contact center.